Vivolo Coffee USA, LLC (“Vivolo,” “we,” “us,” or “our”) is a United States-based company located at 777 E. Williams Street, Suite 110, Carson City, NV 89701.

This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our website, ecommerce store, subscription services, marketing activities, and related operations within the United States.

This Privacy Policy applies solely to Vivolo Coffee USA, LLC’s U.S. operations.

1. Information We Collect

We collect the following categories of personal information:

1.1 Identifiers

• Name
• Email address
• Phone number
• Billing and shipping address
• Account username and password

1.2 Commercial Information

• Products purchased
• Subscription preferences
• Order history
• Payment status
• Customer service interactions

1.3 Payment Information

Payments are processed securely through third-party payment processors (such as Shopify Payments, Stripe, or similar PCI-compliant providers). Vivolo does not store full credit card numbers on its servers.

1.4 Internet or Electronic Activity Information

• IP address
• Device type
• Browser type
• Pages visited
• Referring URLs
• Interaction with advertisements
• Shopping cart activity

1.5 Marketing & Communication Information

• Email engagement data
• SMS engagement data
• Marketing preferences

1.6 Audio/Visual Information

Video recordings from security cameras at physical locations, if applicable.

Vivolo collects only information that is reasonably necessary to operate its business.

2. How We Collect Information

We collect personal information:

• Directly from you when you place orders, create an account, enroll in subscriptions, or sign up for marketing communications
• Automatically through cookies, pixels, and similar tracking technologies
• From service providers that assist with payment processing, analytics, advertising, and ecommerce operations

3. Cookies and Tracking Technologies

Vivolo uses cookies, pixels, and similar technologies to:

• Operate our Shopify-based ecommerce store
• Remember shopping cart activity
• Analyze website performance
• Personalize user experience
• Deliver targeted advertising

We may use services such as:

• Shopify analytics
• Google Analytics
• Meta (Facebook/Instagram) Pixel
• TikTok Pixel
• Google Ads tracking
• Klaviyo tracking tools

These technologies may collect information about your interaction with our website and advertisements.

Under certain state privacy laws, targeted advertising activities may be considered “sharing” personal information.

You may control cookies through your browser settings. Residents of certain states may exercise additional opt-out rights as described below.

4. How We Use Personal Information

We use personal information to:

• Process and fulfill orders
• Manage coffee subscriptions and recurring billing
• Provide customer service
• Send transactional communications (order confirmations, shipping updates)
• Send marketing emails and SMS messages where consent is provided
• Personalize advertisements
• Improve website functionality and customer experience
• Prevent fraud and protect security
• Comply with legal and tax obligations

5. Email and SMS Marketing Communications

5.1 Email Marketing

If you subscribe to receive marketing emails, we may send promotional content, product announcements, and offers. You may unsubscribe at any time by clicking the unsubscribe link included in any marketing email. Opting out of marketing emails does not affect transactional communications.

5.2 SMS Marketing

If you opt in to receive SMS marketing messages:

• You consent to receive recurring automated promotional and personalized marketing text messages from Vivolo.
• Message frequency may vary.
• Message and data rates may apply.
• Consent is not a condition of purchase.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP.

SMS communications are facilitated through service providers such as Klaviyo and are subject to applicable U.S. laws, including the Telephone Consumer Protection Act (TCPA).

6. How We Share Personal Information

We may share personal information with the following categories of service providers:

• Ecommerce platform providers (e.g., Shopify)
• Payment processors
• Email and SMS marketing providers (e.g., Klaviyo)
• Shipping carriers
• Advertising platforms (Meta, Google, TikTok)
• Analytics providers
• Cloud hosting and IT service providers
• Legal and accounting advisors

We do not sell personal information for monetary compensation.

However, we may “share” personal information with advertising partners for purposes of cross-context behavioral advertising as defined under certain state privacy laws.

All service providers are contractually required to use personal information only for authorized business purposes.

7. Subscriptions and Recurring Billing

If you enroll in a coffee subscription:

• Payment information is securely processed by third-party processors.
• Billing occurs on a recurring basis according to your selected subscription plan.
• You may manage, pause, or cancel your subscription through your account portal.
• Subscription data is retained as necessary to fulfill contractual and legal obligations.

8. Consumer Privacy Rights

Depending on your state of residence (including California, Colorado, Virginia, Connecticut, Texas, Oregon, and others), you may have rights to:

• Access personal information
• Correct inaccurate personal information
• Delete personal information
• Opt out of targeted advertising
• Opt out of the sale or sharing of personal information
• Limit use of sensitive personal information
• Not be discriminated against for exercising privacy rights

California residents may exercise rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

9. Opt-Out of Sale or Sharing / Targeted Advertising

Residents of certain states may opt out of the “sale” or “sharing” of personal information for targeted advertising purposes.

You may exercise this right by:

• Submitting a request using the contact information below
• Using available cookie preference tools on our website, if enabled
• Enabling Global Privacy Control (GPC) signals in supported browsers

Vivolo honors valid Global Privacy Control signals as required by applicable law.

10. How to Exercise Your Privacy Rights

To submit a privacy-related request, contact:

Vivolo Coffee USA, LLC
ATTN: Privacy Requests
777 E. Williams Street, Suite 110
Carson City, NV 89701

Email: info@vivolocoffee.com

We may verify your identity before fulfilling requests. Authorized agents may submit requests on your behalf where permitted by law.

11. Data Retention

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Maintain subscription and transaction records
• Comply with legal, accounting, and tax requirements
• Resolve disputes and enforce agreements

12. Data Security

Vivolo implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration.

While we take appropriate security measures, no method of transmission over the internet or electronic storage is completely secure.

In the event of a data breach, we will comply with applicable notification requirements under federal and state law.

13. Children’s Privacy

Vivolo does not knowingly collect personal information from children under the age of 13.

We do not knowingly sell or share personal information of minors under 16 for targeted advertising purposes.

If we learn that personal information from a child under 13 has been collected, we will delete it promptly.

14. Disclosure to Legal Authorities

Vivolo may disclose personal information in response to lawful requests by government authorities, court orders, subpoenas, or as otherwise required by law. Such requests are reviewed internally and documented.

15. Changes to This Privacy Policy

Vivolo may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices.

Updates will be posted on this page with a revised effective date. Continued use of our website and services after changes are posted constitutes acceptance of the updated Privacy Policy.