Vivolo Coffee USA, LLC (“Vivolo,” “we,” “us,” or “our”)

Welcome to www.vivolocoffee.com (the “Site”). These Website Terms & Conditions (“Terms”) govern your access to and use of our Site and any purchases made through it.

By accessing the Site or purchasing from us, you agree to be bound by these Terms.

If you do not agree, please do not use the Site.

1. ELIGIBILITY

You must be at least 18 years old to use this Site or purchase products. By using this Site, you represent that you meet this requirement.

2. PRODUCTS & ORDERS

All products are subject to availability. We reserve the right to:

• Refuse or cancel any order
• Limit quantities purchased
• Discontinue products at any time
• Correct pricing errors

We may cancel orders suspected of fraud, unauthorized resale, or abuse.

3. PRICING & PAYMENT

All prices are listed in U.S. dollars.

We reserve the right to change pricing at any time. You will be charged the price displayed at checkout.

We use third-party payment processors (e.g., Shopify Payments, Stripe, PayPal). By submitting payment information, you authorize us to charge your selected payment method.

You agree not to initiate a chargeback or payment dispute without first contacting us at info@vivolocoffee.com to resolve the issue. Fraudulent chargebacks may constitute breach of these Terms, and we reserve the right to recover associated fees and costs.

4. SHIPPING & DELIVERY

Shipping timelines are estimates only and are not guaranteed.

We are not responsible for delays caused by carriers, weather, customs, or force majeure events.

Risk of loss transfers to you upon carrier confirmation of delivery.

If your package is marked delivered but not received, you must contact the carrier directly.

5. RETURNS & REFUNDS

Due to the perishable nature of coffee products, all sales are final.

We will replace or refund items only if:

• The product arrives damaged
• The wrong item was shipped
• There is a verified quality issue

Claims must be submitted within 7 days of delivery to info@vivolocoffee.com and must include proof of damage or issue.

We reserve the right to deny refund requests that do not meet these conditions.

6. SUBSCRIPTION TERMS (AUTO-RENEWAL)

If you enroll in a subscription, you agree to the following:

Automatic Renewal

Your subscription will automatically renew at the selected frequency (e.g., every 2 weeks, 4 weeks, etc.) unless canceled prior to renewal.

Billing Authorization

By subscribing, you authorize us to charge your payment method on a recurring basis at the then-current subscription price, including applicable taxes and shipping.

Cancellation

You may cancel at any time:

• Through your online account portal, or
• By contacting info@vivolocoffee.com

Cancellation must occur before 11:59 PM local time on the day prior to your next billing date to avoid being charged.

Price Changes

We may adjust subscription pricing. Notice will be provided prior to changes taking effect.

You will receive confirmation of your subscription enrollment via email. View Subscription Terms of Use here.

7. SMS & EMAIL COMMUNICATIONS

By providing your email and/or phone number, and opting in to email and/or SMS/text marketing you consent to receive communications from Vivolo, including:

• Order confirmations
• Shipping updates
• Marketing emails (if opted in)
• Promotional SMS messages (if opted in)

By consenting to Vivolo Coffee’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Vivolo Coffee through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Vivolo Coffee. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

Message frequency varies. Message and data rates may apply.

You may unsubscribe at any time:

• Email: Click “unsubscribe” in any email
• SMS: Text the single keyword command STOP to +18333023273 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Vivolo Coffee mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

Carrier liability is not assumed by Vivolo.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

8. ELECTRONIC COMMUNICATIONS CONSENT

By using the Site, you consent to receive electronic communications from us, including agreements, notices, disclosures, and transaction confirmations. Electronic communications satisfy any legal requirement that such communications be in writing.

9. INTELLECTUAL PROPERTY

All content on this Site — including logos, branding, images, product names, text, and graphics — is the property of Vivolo Coffee USA, LLC and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or exploit our content without written permission.

10. USER CONDUCT

You agree not to:

• Use the Site for unlawful purposes
• Attempt to interfere with Site security
• Engage in fraudulent purchases
• Resell products without authorization
• Upload malicious code

We reserve the right to terminate accounts that violate these Terms.

11. USER-GENERATED CONTENT

If you submit reviews, comments, photos, or other content, you grant Vivolo a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing and promotional purposes.

You represent that your content does not infringe third-party rights.

12. HEALTH & PRODUCT DISCLAIMER

Coffee contains caffeine. Individual tolerance to caffeine varies.

Our products are not intended to diagnose, treat, cure, or prevent any disease.

If you have health concerns, consult a healthcare professional before consuming caffeinated products.

13. DISCLAIMER OF WARRANTIES

The Site and products are provided “AS IS” and “AS AVAILABLE.”

To the fullest extent permitted by law, Vivolo disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Vivolo shall not be liable for any indirect, incidental, consequential, or punitive damages.

Our total liability for any claim arising out of or relating to these Terms shall not exceed the greater of:

(a) $100, or
(b) the amount paid by you to Vivolo in the twelve (12) months preceding the claim.

15. INDEMNIFICATION

You agree to indemnify and hold harmless Vivolo Coffee USA, LLC, its officers, employees, and affiliates from any claims, damages, liabilities, and expenses arising from:

• Your breach of these Terms
• Your misuse of the Site
• Your violation of applicable law
• Your infringement of intellectual property rights

16. FORCE MAJEURE

Vivolo shall not be liable for failure or delay resulting from events beyond our reasonable control, including natural disasters, supply chain disruptions, labor disputes, carrier delays, governmental actions, or acts of God.

17. DISPUTE RESOLUTION & ARBITRATION

Please read carefully.

Binding Arbitration

Any dispute arising from these Terms shall be resolved by binding arbitration administered by the American Arbitration Association (AAA).

Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class actions.

Governing Law

These Terms are governed by the laws of the State of [Insert State], without regard to conflict of law principles.

Opt-Out

You may opt out of arbitration within 30 days of first accepting these Terms by emailing info@vivolocoffee.com.

18. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Updates will be posted with a revised Effective Date.

Continued use of the Site constitutes acceptance of changes.

19. CONTACT INFORMATION

Vivolo Coffee LLC
Email: info@vivolocoffee.com
Website: www.vivolocoffee.com